WARRANTY & SERVICE
Hardware
Hardware
Coverage.
Comprehensive protection for your DeepWall Core and CityEdge nodes. Zero-hassle replacement protocol.
Genesis Care+
ID: GN-8842-X
3-Year Limited Warranty
Covers all manufacturing defects in the Wall-Embedded Core and sensors. Battery modules are covered for 2 years.
30-Day No-Questions Return
If the AIOS does not adapt to your lifestyle, return the hardware within 30 days for a full refund. We cover shipping.
Advanced Exchange
For Genesis Pass holders, we ship a replacement unit immediately before receiving your defective one. Zero downtime.
LAST UPDATED: 2025.11.01
[ READ FULL POLICY ]